Enquiries about results

Exam boards must publish information about how they will handle enquiries about results and appeals against their decisions.

Every year we collect information on the number of results enquiries and the number of grade changes as a result of those enquiries. This information is to reassure us that the exam boards are properly dealing with enquiries. It can also indicate whether they are making sure their quality checks are fit for purpose.

Changes in the number of enquiries from year to year may also be due to changes in the structure of the exams or other changes in the qualifications system.

We are running a series of surveys to find out how we can improve our statistical publications.

We would like to hear your views. Our survey only takes a few minutes to complete.

Take part in our Enquiries about results survery

2013

An erratum was published on 20th December 2013 to correct some figures in the commentary.  These figures were different from those in the tables. The document has been updated and the erratum lists all the changes made to the document.

Enquiries about results for GCSE and A level: Summer 2013 exam series

Erratum

Enquiries about results for GCSE and A level: Summer 2013 exam series – erratum

Data tables

Data tables for the 2013 Enquiries about results

Pre-release access

As well as our professional and production staff and those at CCEA and the Welsh Government, the following people were allowed access to the report 24 hours before publication:

Ofqual Chief Regulator; Chief Operating Officer, Director of Strategic Communications & Engagement. Director of Standards, Director of Policy,  Head of Customer Service,  Review Manager, Chief Press Officer, Press Officer, Press Officer.

Department for Education Senior Press Officer, Schools. 

CCEA Communications Manager.

AQA PR & Media Relations Executive.

OCR Media Relations Manager.

2012

Enquiries about results report for the GCSE and GCE: Summer 2012 examination series

Data tables for the 2012 Enquiries about results report

Pre-release access

As well as our professional and production staff and those at CCEA and the Welsh Government, the following people were allowed access to the report 24 hours before publication:

Ofqual Chief Regulator, Director of Regulations, Director of Policy and Engagement, Deputy Director, Policy, Director of Risk and Markets, Director of Standards and Research, Chief Press Officer.

Department for Education Qualification Systems & Reform Division, Chief Press Officer.

CCEA Marketing and Communications Manager.

AQA Media Relations Manager, Head of Assessment Operations.

OCR Group Director, Public Affairs and Media Relations Manager.

WJEC/CBAC Marketing & Communications Manager

Edexcel Press and Public Affairs Manager, Head of Press and Public Affairs.

JCQ Director.

Last updated:
Created: