Exam boards must publish information about how they will handle enquiries about results and appeals against their decisions.
Every year we collect information on the number of results enquiries and the number of grade changes as a result of those enquiries. This information is to reassure us that the exam boards are properly dealing with enquiries. It can also indicate whether they are making sure their quality checks are fit for purpose.
Changes in the number of enquiries from year to year may also be due to changes in the structure of the exams or other changes in the qualifications system.
As well as our professional and production staff and those at CCEA and the Welsh Government, the following people were allowed access to the report 24 hours before publication:
Chief Regulator, Director of Regulations, Director of Policy and Engagement, Deputy Director, Policy, Director of Risk and Markets, Director of Standards and Research, Chief Press Officer.
Department for Education
Qualification Systems & Reform Division, Chief Press Officer.
Marketing and Communications Manager.
Media Relations Manager, Head of Assessment Operations.
Group Director, Public Affairs and Media Relations Manager.
Marketing & Communications Manager
Press and Public Affairs Manager, Head of Press and Public Affairs.